Windows operating systems may require you to update your device to be able to use the connected adapter. Please try using the adapter on another compatible device, please note that Apple products do not use common adapters please refer to our guide for Apple adapters How Do I Connect A Mac Computer To My Monitor?. Please ensure that you have tried the troubleshooting outlined in My Monitor Has No Power / Display to confirm that there is no issue with the monitor or the device you are connecting before proceeding. Please check the user manual for your product or contact Kogan support for assistance in selecting an adapter if you are not sure. DisplayPort 1.4: up to DisplayPort 2.0: up to dual USB-C: Depends on device.You can check the limits of common cables below: For example, if you are using a computer that outputs and you use a VGA cable, you will be limited to 1080p resolution at 60Hz by the cable. Whichever of your components has the lowest maximum refresh rate will set the maximum refresh rate of your monitor. The resolution and refresh rate will be limited by the source device, the cable, the monitor and the adapter if one is being used. Please remember to check the resolution and refresh rate of the monitor before selecting the adapter.
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